Compliance Specialist
Join a mission-driven team dedicated to accuracy, integrity, and service

FedPoint is seeking a detail-oriented and dependable Compliance Specialist to join our Compliance department. In this role, you will play a part in ensuring our operations meet all contractual and regulatory requirements, including HIPAA and privacy standards. If you enjoy structured work, take pride in thoroughness, and want to contribute to the protection of sensitive information for customers across major federal benefit programs, this is an excellent opportunity.

About the Compliance Department

The Compliance team ensures that FedPoint’s business lines operate within all contractual, regulatory, and privacy requirements. We manage responses to formal complaints, legal documents, inquiries, and incidents, and serve as a primary liaison with OPM. The department also oversees vendor management, enterprise fraud, waste, and abuse efforts, and ensures the integrity and consistency of compliance-related data. You will join a team known for diligence, collaboration, and a commitment to high-quality work.

What You’ll Do

As a Compliance Specialist, you will process a variety of compliance workflow tickets and support the department with administrative tasks, including:

Authorization & Legal Document Processing (70 percent)

• Review and process HIPAA third-party authorizations for FLTCIP and BENEFEDS customers

• Triage and evaluate legal documents to ensure completeness and accuracy

• Manage confirmations, denials, and account documentation

• Maintain a strong pace while escalating issues that require further review

PHI Request Preparation (15 percent)

• Validate PHI requests and gather required documentation

• Prepare PDF packages and cover letters for final review

• Uphold accuracy and consistency throughout the process

Mail and Administrative Support (10 percent)

• Process non-LTCP mail tickets, triaging requests and coordinating with the mailroom

• Assist with tracking Clean Desk Check requirements each quarter

• Support the Compliance team with ad hoc tasks and projects

This is an administrative role where precision, timeliness, and strong communication are essential. You will be trusted to manage sensitive information responsibly and maintain high-quality work even in repetitive tasks.

What You Bring

Education & Experience

• High School Diploma or GED required

• Proficiency in Microsoft Word, Outlook, and Excel; SharePoint experience preferred

• Experience with Chorus or similar workflow/ticketing tools a plus

• Background in insurance, legal, or medical office settings preferred

Skills & Competencies

• Strong judgment and problem-solving abilities

• Excellent written communication and interpersonal skills

• High attention to detail, accuracy, and follow-through

• Ability to manage multiple priorities and work independently or collaboratively

• Reliability, accountability, and a commitment to quality

Location: Portsmouth, NH , Hybrid Tuesdays and Thursdays in-office

Schedule: Monday - Friday 8:4:30pm

Compensation: The typical starting salary would be between $20.43- $24.04/hr, based on qualifications and experience as it relates to our requirements. This position is eligible for an annual discretionary employee bonus plan based on company metric performance as well as a full suite of benefits, listed below.

About FedPoint
FedPoint creates and operates digital benefits marketplaces that make it easy for our millions of federal and military customers to understand, select, and use their benefits. A subsidiary of John Hancock Life & Health Insurance Company, FedPoint was founded in 2002 and is headquartered in Portsmouth, NH. To learn more, visit fedpointusa.com.

Why Join Us?

At FedPoint, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners.

We offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career.

In addition to working for a company with great people and an excellent reputation, what’s in it for you?

• Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.
• Bonus Opportunity: Qualifying employees can earn up to 7% of their salary, based on company performance. (Inquire about eligibility with our recruiter)
• Lots of paid time off: 3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays!
• Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
• 6 weeks fully-paid parental leave
• Tuition reimbursement program to support career goals.
• Corporate giving and matching gifts program.
• Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.
• A wide variety of personal, professional, and career development programs.
• Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.

All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check.

FedPoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603) 433-4500. Equal Employment Opportunity (EEO) Poster Family and Medical Leave Act (FMLA) Poster Employee Polygraph Protection Act Poster