Security Operations Analyst
Platform Operations | Enterprise IT & Cloud Security

FedPoint is seeking an experienced Security Operations Engineer to help protect enterprise systems, networks, and data across both traditional and cloud environments. This role is critical to strengthening our security operations capabilities, improving incident response maturity, and supporting a scalable cloud security framework aligned with regulatory and industry best practices.

This individual contributor role is a hybrid role requiring two days per week in the office and offers the opportunity to work on complex security challenges within a regulated enterprise environment.

What You Will Do

Security Operations (40%)

• Perform day-to-day security operations, including monitoring, detection, investigation, and response to cybersecurity threats.

• Implement and maintain security technologies across endpoint, network, identity, and cloud environments.

• Support and administer tools including EDR, DLP, secure web gateway, email security, IDPS, firewalls, SIEM, and identity protection solutions.

• Configure and maintain cloud web filtering tools, including policy design, SAML integration, and performance monitoring.

• Install, configure, and support Network Access Control (NAC) solutions in enterprise environments.

• Conduct and oversee forensic investigations to determine root cause and prevent recurrence of security incidents.

• Review vulnerability findings, assess risk, and partner with infrastructure and application teams to drive remediation.

• Lead and mentor IT Security and Infrastructure Engineers on threat detection, prevention, and incident response best practices.

Vulnerability Management (40%)

• Support the enterprise Vulnerability Management Program and ensure alignment with risk tolerance and operational priorities.

• Classify and prioritize vulnerabilities based on criticality, exposure, and business impact.

• Provide operational guidance to IT teams on interpreting scan results and applying effective mitigation strategies.

• Support automated and manual patching processes, including systems requiring customized remediation timelines.

• Track remediation progress, produce reports, and ensure accountability across stakeholders.

• Facilitate regular patch review meetings to identify blockers and align remediation with business constraints.

Incident Response (20%)

• Partner with Security Compliance and Policy teams to develop, maintain, and execute the incident response program.

• Serve as an on-call cybersecurity escalation point during security incidents.

• Detect, analyze, triage, and remediate threats across the enterprise.

• Analyze SOC alerts, anomalies, and false positives, escalating issues as appropriate.

• Leverage threat intelligence to correlate indicators of compromise and communicate risk to leadership and technical teams.

• Maintain situational awareness through daily monitoring of internal and external cybersecurity alerts.

Required Qualifications

• Bachelor’s degree in Cybersecurity, Information Technology, or a related field preferred, or equivalent professional experience.

• Minimum of 3 years of hands-on cybersecurity experience supporting cloud, endpoint, identity, and network security technologies.

• Demonstrated experience administering cloud web filtering solutions, including architecture, deployment, policy design, and troubleshooting.

• Proven experience supporting federal or highly regulated environments.

• Strong working knowledge of network protocols and security fundamentals, including DNS, TCP/IP, SSL/TLS, and VPN technologies.

• Hands-on experience installing and deploying Network Access Control (NAC) solutions in enterprise environments.

• Strong knowledge of NAC, segmentation, Zero Trust architectures, and network-based enforcement models.

• Demonstrated ability to balance security architecture design with hands-on engineering and troubleshooting.

• Practical experience with tools such as EDR, DLP, secure web gateways, email security platforms, IDPS, firewalls, SIEM, and identity protection solutions.

• Proficiency in Windows or Linux system administration, scripting (PowerShell, Python, Bash), and integrating cloud-native security technologies.

• Strong analytical, troubleshooting, and communication skills with the ability to collaborate across technical and business teams.

• Proven ability to resolve Zscaler onboarding and adoption challenges in large enterprise environments.

Preferred Qualifications

• Hands-on experience with Zscaler, ForeScout platforms or other web filtering experience highly desired.

• Experience reviewing vulnerability reports, assessing risk, and driving remediation with engineering teams.

• Familiarity with DNS-layer protection, threat analytics platforms, and Zero Trust security models.

• Working knowledge of Microsoft security technologies, including Office 365, Microsoft Defender, and Intune.

• Relevant certifications such as Zscaler Certified Administrator, Security+, CySA+, GSEC, Microsoft SC-300, or CCNP Security.

About FedPoint
FedPoint creates and operates digital benefits marketplaces that make it easy for our millions of federal and military customers to understand, select, and use their benefits. A subsidiary of John Hancock Life & Health Insurance Company, FedPoint was founded in 2002 and is headquartered in Portsmouth, NH. To learn more, visit fedpointusa.com.

Why Join Us?

At FedPoint, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners.

We offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career.

In addition to working for a company with great people and an excellent reputation, what’s in it for you?

• Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.
• Bonus Opportunity: Qualifying employees can earn up to 7% of their salary, based on company performance. (Inquire about eligibility with our recruiter)
• Lots of paid time off: 3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays!
• Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
• 6 weeks fully-paid parental leave
• Tuition reimbursement program to support career goals.
• Corporate giving and matching gifts program.
• Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.
• A wide variety of personal, professional, and career development programs.
• Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.

All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check.

FedPoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603) 433-4500. Equal Employment Opportunity (EEO) Poster Family and Medical Leave Act (FMLA) Poster Employee Polygraph Protection Act Poster