Team Lead – FEDVIP Premium Administration
Location: Portsmouth, NH HYBRID Full-Time

Are you a people-focused leader who thrives in a fast-paced operational environment? Do you enjoy balancing team development, process improvement, and cross-functional collaboration?

We are seeking a Team Lead to oversee our FEDVIP Premium Administration team. This role is ideal for someone who can drive performance, support their team’s growth, and ensure operational excellence while building strong internal and external partnerships.

What You’ll Do

As a Team Lead, you will play a key role in both leading people and optimizing operations:

Lead and Develop Your Team

• Coach, mentor, and develop team members to reach their full potential
• Manage schedules, performance, and daily team operations
• Foster a positive, engaging, and high-performance culture
• Lead training, onboarding, and ongoing development initiatives

Drive Operational Excellence

• Ensure processes meet performance metrics and SLA standards
• Identify opportunities to improve efficiency and reduce risk
• Monitor team performance and implement continuous improvements
• Support audits, escalations, and operational decision-making

Build Strong Partnerships

• Serve as a key liaison between internal teams such as Customer Service, Finance, and IT
• Collaborate with external partners including financial institutions and vendors
• Resolve complex issues and contribute to process enhancements

Support Technical and Process Improvements

• Partner with technical teams to troubleshoot issues and implement solutions
• Lead testing efforts and support system enhancements
• Advocate for improvements that increase efficiency and reduce costs

What You Bring

• 2+ years of people leadership experience with a track record of developing teams
• Strong analytical and problem-solving skills
• Experience in billing, reconciliation, finance, or operations
• Proficiency in Excel and data tools (Access and SharePoint a plus)
• Strong communication and collaboration skills across all levels
• Experience with process improvement, vendor management, or technical systems is a plus

Why Join Us?

At FedPoint, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners.

We offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career.

In addition to working for a company with great people and an excellent reputation, what’s in it for you?

• Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.
• Bonus Opportunity: Qualifying employees can earn an annual bonus based on company metrics and personal performance.
• Lots of paid time off: 3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays!
• Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
• 6 weeks fully-paid parental leave
• Tuition reimbursement program to support career goals.
• Corporate giving and matching gifts program.
• Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.
• A wide variety of personal, professional, and career development programs.
• Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.

All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check.

FedPoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603) 433-4500. Equal Employment Opportunity (EEO) Poster Family and Medical Leave Act (FMLA) Poster Employee Polygraph Protection Act Poster