Team Lead, Communication Operations

Dept: Enrollee Communications Controls

Location: Portsmouth, NH | Full-Time, Hybrid

Join FedPoint, where operational excellence meets innovation.

FedPoint is seeking a motivated Team Leader of Communication Operations to supervise our Correspondence Analysts and associates, manage key vendor partnerships, and ensure communications to enrollees meet the highest quality standards. If you’re a people-focused leader who thrives on structure, problem-solving, and continuous improvement, this role is for you.

What You’ll Do:

As Team Lead, you’ll play a vital role in ensuring accurate, timely, and effective enrollee communications. You’ll:

• Lead & Supervise: Manage a team of Correspondence Analysts and Associates, oversee daily operations, scheduling, and development.
• Vendor Partnership: Act as the primary liaison with fulfillment and printing vendors, ensuring service levels are met and issues resolved quickly.
• Operational Excellence: Oversee pre and post-mailing reviews, control reports, and correspondence systems to ensure compliance and accuracy.
• Team Development: Coach, mentor, and develop staff through regular feedback, training, and performance evaluations.
• Continuous Improvement: Identify trends, resolve escalations, and implement solutions that align with FedPoint’s self-service strategies.
• Leadership Impact: Collaborate with internal stakeholders, contribute to department initiatives, and foster a high-performing, engaged culture.

What We’re Looking For:

• Education & Experience:
  • High school diploma required; advanced degree in communications, marketing, or operations or related field preferred.
  • 3+ years in insurance, operations, or quality assurance.
  • Experience managing teams and vendors.
• Skills & Competencies:
  • Strong leadership with proven ability to coach and grow teams.
  • Vendor management expertise.
  • Data analysis and operational reporting skills.
  • Proficiency in Microsoft Excel, Outlook, PowerPoint, and Teams; familiarity with SharePoint, Visio, PostgreSQL, and JIRA a plus.
  • Excellent organizational and project management skills.

Location: This is a HYBRID role requiring 2 days in the office per week. (Portsmouth, NH)

Schedule: Monday-Friday

Why Join Us?

At FedPoint, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners.

We offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career.

In addition to working for a company with great people and an excellent reputation, what’s in it for you?

• Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.
• Bonus Opportunity: Qualifying employees can earn an annual bonus based on company metrics and personal performance.
• Lots of paid time off: 3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays!
• Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
• 6 weeks fully-paid parental leave
• Tuition reimbursement program to support career goals.
• Corporate giving and matching gifts program.
• Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.
• A wide variety of personal, professional, and career development programs.
• Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.

All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check.

FedPoint is an equal opportunity employer as to all protected groups under applicable federal, state and local laws, including protected veterans and individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603) 433-4500. Equal Employment Opportunity (EEO) Poster Family and Medical Leave Act (FMLA) Poster Employee Polygraph Protection Act Poster

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